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Ecommerce Delivery and Returns Trends 2023
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Join 25,000+ survey responders


Robert Fucito

Vice President, Enterprise Resiliency

Fannie Mae


Seth Cutler

Vice President & Chief Information Security Officer


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Chris Esterley

Vice President, Corporate IT and Business Services


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This survey is sponsored by


Atlas' Clients



Recognized by

1 of 10. In your role within the company, which of the following functions do you have influence over?

2 of 10. How would you rate the importance of optimizing your ecommerce delivery and returns processes at your company?

Very low LowNeutralHighVery high

3 of 10. How concerned are you about your overall shipping expense?

Not concernedA little concernedNeutralConcernedVery concerned
4 of 10. What percentage of your customers live in FedEx and UPS Delivery Area Surcharge zip codes?
5 of 10. The average ecommerce return rate is 18.1%. How does your returns rate compare?
6 of 10. Which of the following shipping carrier(s) do you currently rely on?(Select all that apply)

7 of 10. How satisfied are you with your current carrier management process for ecommerce shipments?

Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied
8 of 10. When selecting carriers for your ecommerce operations, which factors are most important to you? (Select all that apply)
9 of 10. Are there any specific areas in your ecommerce operations where you are seeking potential improvements or considering alternative solutions?
10 of 10. What are your time frames in evaluating alternative carrier options for your ecommerce operations?

Our sponsor, Pitney Bowes Global Ecommerce, makes logistics easier for ecommerce companies. With delivery, returns, fulfillment, and cross-border solutions that are purpose-built and designed to meet the scale of your demand. Want to know more? Let's schedule a 15-min time slot.

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