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Insight Panel survey responders


George Chamaa

Executive Director, Transportation Americas

Estée Lauder

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Blaine Olmsted

Sr. Director, Supply Chain Operations

United Health Services (UHS)

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Marine de Valon

Executive Director eCommerce and Digital transformation 


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Ecommerce Delivery and Returns Trends 2024

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1 of 12. In your role within the company, which of the following functions do you have influence over?
2 of 12. Does your company provide outsourced fulfillment, third-party fulfillment service, or ecommerce fulfillment services?
3 of 12. Do you serve B2C (retail) clients?

4 of 12. How concerned are you about your overall shipping expense?

Not concernedA little concernedNeutralConcernedVery concerned
5 of 12. What percentage of your customers live in FedEx and UPS delivery area surcharge zip codes?
6 of 12. The average ecommerce return rate is 18.1%. How does your returns rate compare?

7 of 12. How would you rate the importance of optimizing your ecommerce delivery and returns processes at your company?

Very low LowNeutralHighVery high
8 of 12. How many small parcels did you ship last month? (small parcels = 10 pounds or less)
9 of 12. Which of the following shipping carrier(s) do you currently rely on?(Select all that apply)
11 of 12. When selecting carriers for your ecommerce operations, which factors are most important to you? (Select all that apply)
12 of 12. What are your time frames in evaluating alternative carrier options for your ecommerce operations?

Our sponsor, Pitney Bowes Global Ecommerce, makes logistics easier for ecommerce companies. With delivery, returns, fulfillment, and cross-border solutions that are purpose-built and designed to meet the scale of your demand. Want to know more? Let's schedule a 15-min time slot.

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