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Insight Panel survey responders


George Chamaa

Executive Director, Transportation Americas

Estée Lauder

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Blaine Olmsted

Sr. Director, Supply Chain Operations

United Health Services (UHS)

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Marine de Valon

Executive Director eCommerce and Digital transformation 


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Exploring Ecommerce Logistics: Industry Perspectives and Practices
1 of 12. In your role within the company, which of the following functions do you have influence over?

2 of 12. How critical is optimizing your Ecommerce delivery and returns processes to manage shipping expenses effectively at your company?

Not important: Shipping expenses are not a significant concern for usLow importance: Slightly concerned about shipping expensesNeutral: Moderately concerned about shipping expensesHigh importance: Concerned about shipping expensesVery high importance: Significantly concerned about shipping expenses
3 of 12. What percentage of your deliveries fall under FedEx and UPS Delivery Area Surcharge zip codes?
4 of 12. The average ecommerce return rate is 18.1%. How does your returns rate compare?
5 of 12. On average, what is the volume of packages your organization ships on a monthly basis?
6 of 12. What percentage of your shipments weigh less than 15 lbs?

7 of 12. As AI and automation in e-commerce keep expanding, US consumer demand is boosting shipping volumes by 70% each year. Is this happening in your business too? 

Strongly Disagree Disagree NeutralAgree Strongly Agree
8 of 12. Could you identify the average retail value for each of your top 3 categories? (Can select more than one option)
9 of 12. Which of the following shipping carrier(s) do you currently rely on?(Select all that apply)

10 of 12. How satisfied are you with your current carrier management process for ecommerce shipments?*

Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied

11 of 12. Choose the 2 key focus areas you prioritize when selecting an Ecommerce logistics provider. *

12 of 12. What are your primary focus areas for the next 6 months to enhance your ecommerce logistics and manage costs effectively? (Select all that apply)

Our sponsor, Pitney Bowes, makes logistics easier for Ecommerce companies. With delivery, returns, fulfillment, and cross-border solutions that are purpose-built and designed to meet the scale of your demand. Want to know more? Let's schedule a 15-min time slot.

(Please choose a date and time within next two weeks, Monday – Friday, 9AM – 5PM ET)

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