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Insight Panel survey responders

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George Chamaa

Executive Director, Transportation Americas

Estée Lauder

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Blaine Olmsted

Sr. Director, Supply Chain Operations

United Health Services (UHS)

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Marine de Valon

Executive Director eCommerce and Digital transformation 

 Clarins

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Exploring Ecommerce Logistics: Industry Perspectives and Practices
1 of 13. In your role within the company, which of the following functions do you have influence over?

2 of 13. How would you rate the importance of optimizing your Ecommerce delivery and returns processes to manage overall shipping expenses at your company?*

Very low importance: Not concerned about shipping expensesLow importance: Slightly concerned about shipping expensesNeutral: Moderately concerned about shipping expensesHigh importance: Concerned about shipping expensesVery high importance: Significantly concerned about shipping expenses
3 of 13. What percentage of your deliveries fall under FedEx and UPS Delivery Area Surcharge zip codes?
4 of 13. The average ecommerce return rate is 18.1%. How does your returns rate compare?
5 of 13. What percentage of your shipments weigh less than 10 pounds?
6 of 13. On average, what is the volume of packages your organization ships on a monthly basis?
7 of 13. On average, what is the growth in monthly shipments you are expecting?
8 of 13. Could you identify the average retail value of your top 3 categories? (Select all that apply)
9 of 13. Which of the following shipping carrier(s) do you currently rely on?(Select all that apply)

10 of 13. How satisfied are you with your current carrier management process for ecommerce shipments?*

Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied

11 of 13. Choose the 2 key focus areas you prioritize when selecting an Ecommerce logistics provider. *

12 of 13. In 2024, best in breed Ecommerce companies are pursuing these initiatives, which apply to your company?
13 of 13. Smart ecommerce shippers are preempting higher shipping and fuel costs this summer. By researching viable alternatives before the summer starts, which 'cost-effective' shipping options are you currently focusing on?

Our sponsor, Pitney Bowes, makes logistics easier for Ecommerce companies. With delivery, returns, fulfillment, and cross-border solutions that are purpose-built and designed to meet the scale of your demand. Want to know more? Let's schedule a 15-min time slot.

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