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Ecommerce Delivery and Returns Trends 2024
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Join 25,000+

Insight Panel survey responders

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Kenneth Hull

Director of Compliance

Arrive Logistics

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Blaine Olmsted

Sr. Director, Supply Chain Operations

United Health Services (UHS)

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Marine de Valon

Executive Director eCommerce and Digital transformation 

 Clarins

This survey is sponsored by

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Recognized by

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 Clients Include

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1 of 10. In your role within the company, which of the following functions do you have influence over?

2 of 10. How would you rate the importance of optimizing your ecommerce delivery and returns processes at your company?

Very low LowNeutralHighVery high

3 of 10. How concerned are you about your overall shipping expense?

Not concernedA little concernedNeutralConcernedVery concerned
4 of 10. What percentage of your customers live in FedEx and UPS Delivery Area Surcharge zip codes?
5 of 10. The average ecommerce return rate is 18.1%. How does your returns rate compare?
6 of 10. Which of the following shipping carrier(s) do you currently rely on?(Select all that apply)

7 of 10. How satisfied are you with your current carrier management process for ecommerce shipments?

Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied
8 of 10. When selecting carriers for your ecommerce operations, which factors are most important to you? (Select all that apply)
9 of 10. Are there any specific areas in your ecommerce operations where you are seeking potential improvements or considering alternative solutions?
10 of 10. What are your time frames in evaluating alternative carrier options for your ecommerce operations?

Our sponsor, Pitney Bowes Global Ecommerce, makes logistics easier for ecommerce companies. With delivery, returns, fulfillment, and cross-border solutions that are purpose-built and designed to meet the scale of your demand. Want to know more? Let's schedule a 15-min time slot.

(Please choose a date and time within next two weeks, Monday – Friday, 9AM – 5PM ET)

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Thank you for your time!

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