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(Sr. Director, Business Development)

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Bain Capital, LP

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Survey on Best Practices in Contact Centers

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We know we can count on you to join the call - so we'll put the wheels in motion right away. Please enter your contact details accurately below, to enable reward fulfillment. We'll reach out shortly via email and phone to re-confirm these details - so that you can rest assured that you'll get your reward in time.

1 of 7.  How many agents does your Contact Center have? *

100+

25 to 99

10 to 24

I don’t know the number of agents

2 of 7. What function(s) does your Contact Center perform? (Select all that apply)

Sales

Business Development

Customer Services

Collections

3 of 7. Which technology does your Contact Center use? *

Genesys

Avaya

Cisco

Five9

Other (specify below)

4 of 7. Which CRM does your company use? *

Zendesk

Salesforce

Microsoft Dynamics

ServiceNow

Other (mention below)

5 of 7. Which Contact Center features interest you? (Select all that apply)

Artificial Intelligence (AI)

CRM Integration

Video Calls for Contact center agents

Coversation analytics

6 of 7. Are you a decision-maker for Contact Center related technologies in your company? *

Yes

7 of 7. When does the contract for your Contact Center service renew?

Our sponsor, Vonage, can help accelerate connections that matter to your business and power your customer experiences. To learn how, schedule a 15-min time slot for a Discovery Call.

(Please choose a date and time between: tomorrow – 2 weeks out, Monday – Friday, 9AM – 5PM)

Eastern Time

Which areas of Contact Center would you like our Domain Expert to focus on? (The goal is to make the Discovery Call most beneficial for you)

I have read and agree to comply with theTerms & Conditions

If you need help or have any queries, call Insight Panel on Direct Phone: +1 (408) 826-8356 or email rewards@insightpanel.biz

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Survey on Best Practices in Contact Centers

Our sponsor, Vonage, can help accelerate connections that matter to your business and power your customer experiences. To learn how, schedule a 15-min time slot for a Discovery Call. (Please choose a date and time between: tomorrow – 2 weeks out, Monday – Friday, 9AM – 5PM)

If you need help or have any queries, call Insight Panel on Direct Phone: +1 (408) 826-8356 or email rewards@insightpanel.biz

Our sponsor, Vonage, can help accelerate connections that matter to your business and power your customer experiences. To learn how, schedule a 15-min time slot for a Discovery Call.

(Please choose a date and time between: tomorrow – 2 weeks out, Monday – Friday, 9AM – 5PM)